What training aspect is emphasized for new Zaxby’s employees?

The emphasis on customer interaction and service as a training aspect for new Zaxby’s employees is crucial because delivering excellent customer service is central to the overall success of the restaurant. New employees must learn how to engage effectively with customers, handle inquiries, resolve issues, and ensure that patrons have a positive dining experience.

Zaxby's values creating a friendly and welcoming atmosphere, which requires staff to be trained not only on the menu items but also on how to communicate warmly and professionally with guests. This training helps in fostering customer loyalty, enhancing the restaurant's reputation, and driving repeat business.

While other aspects like advanced cooking techniques, company history, and inventory management practices are important for overall operations, the immediate priority for new hires is to ensure they can provide outstanding service, as this directly impacts customer satisfaction and retention.