What should be the focus of ongoing training for team members?

The focus of ongoing training for team members should be on providing consistent customer service and food safety because these are critical components of a successful restaurant operation. Training that emphasizes customer service ensures that team members understand how to interact positively with guests, addressing their needs and enhancing their dining experience. This ultimately boosts customer satisfaction and encourages repeat business.

Additionally, prioritizing food safety in training is essential for maintaining health standards and protecting both customers and the business from potential risks associated with foodborne illnesses. By ensuring that all team members are well-trained in food safety protocols, the restaurant can avoid costly fines and damage to its reputation.

While improving speed is important, it should not be the sole focus, as speed without quality service can lead to dissatisfied customers. Reducing labor costs or increasing work hours without regard to employee well-being can negatively impact morale and service quality. Therefore, by concentrating on consistent customer service and food safety in ongoing training, the organization can cultivate a skilled workforce that contributes positively to the restaurant's success.