What should a manager do if a guest complains about an odd taste in the water from the Freestyle machine?

When a guest reports an odd taste in the water from the Freestyle machine, the manager should first check the nozzle. This step is crucial because the nozzle can sometimes accumulate residue or blockages that could affect the taste of the water being dispensed. By inspecting and possibly cleaning the nozzle, the manager can quickly identify if it is the source of the problem and address it before it escalates into a larger issue.

Addressing the nozzle first is a practical approach because it does not require extensive time or resources. If the nozzle is clogged or dirty, cleaning it may resolve the issue immediately, and the guest could be satisfied with a prompt response. Additionally, checking the nozzle does not involve making assumptions about the cause of the strange taste, allowing for a more systematic troubleshooting process.

Taking action on options like changing the water filter or cleaning the entire machine may also be necessary, but these steps can be more time-consuming and may not address the issue at hand as directly as checking the nozzle. Ignoring the complaint would not only exacerbate the situation but could also lead to customer dissatisfaction, which should be avoided in any customer service environment.