What key performance indicators (KPIs) should Zaxby's managers track?

Tracking sales growth, customer satisfaction scores, and employee turnover rates is essential for Zaxby's managers as these key performance indicators (KPIs) directly impact the overall health and success of the restaurant.

Sales growth provides insight into the business's financial performance, showing how well the restaurant is attracting and retaining customers. Monitoring this metric helps managers identify trends, forecast future sales, and make informed decisions regarding inventory and staffing.

Customer satisfaction scores are crucial for understanding the dining experience from the customer's perspective. High satisfaction often correlates with repeat business and positive word-of-mouth, which are vital for long-term success. By keeping a close eye on these scores, managers can address issues promptly, improve service quality, and enhance the overall customer experience.

Employee turnover rates offer valuable information about workplace culture and operational stability. High turnover can be costly, both financially and in terms of team morale. By tracking this metric, managers can identify potential issues within the work environment, leading to improved retention strategies and a more stable workforce.

In summary, the combination of sales growth, customer satisfaction, and employee turnover provides a comprehensive view of a restaurant's performance, making this set of KPIs highly relevant and actionable for Zaxby's managers.