What is the primary purpose of performance reviews at Zaxby’s?

The primary purpose of performance reviews at Zaxby's is to assess employee development. This process is crucial in evaluating how well employees are performing in their roles, understanding their strengths and areas for improvement, and providing feedback that helps facilitate their growth. By focusing on employee development, Zaxby’s can ensure that its staff is continuously improving, which ultimately leads to better service and a more positive customer experience.

Performance reviews enable managers to identify training needs and career opportunities for employees, fostering a culture of growth and development within the organization. This focus on development not only benefits the individuals but also contributes to the overall effectiveness of the team and the company’s success. In contrast, while increasing food sales, training new staff, and reducing employee turnover are important aspects of managing a restaurant, they are not the core aim of performance reviews. Instead, these elements can be seen as outcomes of a well-executed performance review process which prioritizes employee growth.