What is one of the primary roles of a manager during a busy service period?

One of the primary roles of a manager during a busy service period is to ensure guests are satisfied with their experience. This responsibility is crucial because customer satisfaction directly impacts the success and reputation of the restaurant. During peak times, managers must monitor the dining area, engage with guests, and address any concerns or complaints promptly. By doing so, they help create a positive atmosphere and encourage repeat business, which is essential for the establishment's profitability.

While overseeing employee breaks, assisting in food production, and focusing on financial reports are also important managerial duties, they do not take precedence during a busy service period. The immediate focus should be on maintaining a high level of service and ensuring that customers leave happy, as this is vital for overall business success.