What is essential for building employee loyalty at Zaxby’s?

Providing a positive work environment is crucial for building employee loyalty at Zaxby’s because it fosters a culture of support, respect, and motivation. When employees feel valued and comfortable in their workplace, they are more likely to engage fully with their responsibilities and develop a sense of belonging to the company. This positive atmosphere can include open communication, recognition of achievements, and teamwork, which not only enhances employee satisfaction but also increases retention rates.

In contrast, while offering flexible hours can be beneficial, it operates in a more limited scope compared to the broader implications of a positive work environment. Increasing profit margins and reducing meal prices may improve financial outcomes for the business, but these factors do not directly contribute to employee morale or loyalty. Instead, they focus more on the company's financial performance rather than the personal experience of employees within the workplace.