What information is needed when taking a call for an order (non-catering)?

When taking a call for a non-catering order, gathering the name and phone number of the customer is crucial for several reasons. First, obtaining the customer's name helps personalize the interaction, building rapport and improving customer service. It also allows the staff to address the customer directly and facilitate better communication.

The phone number is essential for practical reasons. It acts as a point of contact in case any issues arise with the order, such as delays or changes that need to be communicated to the customer. Additionally, it allows the restaurant to verify the order if the customer has questions or needs assistance before their food is ready.

While other options contain relevant information, they may not be as critical for processing a typical non-catering order. For instance, while order details are important for fulfilling the customer's request, they do not replace the need for establishing a reliable channel of communication through the name and phone number. Thus, focusing on these two pieces of information ensures an efficient and customer-friendly ordering process.