If an online order is missing from the pass-through window, what action should you take?

Pressing 00 on the micros POS is the appropriate action because it allows you to retrieve the order information directly from the point of sale system. This action can provide you with essential details about the missing order, such as the items ordered and the order status, ensuring that you can address the guest's issue promptly and accurately.

In a busy restaurant environment, relying on the POS system can help streamline communications and reduce wait times for guests. This capability also aids in identifying whether the order was mistakenly not picked up, not prepared, or if there is another reason for the delay.

Consulting the kitchen staff might be helpful in some instances, but checking the POS first usually addresses the problem more effectively. This is because kitchen staff may be busy with ongoing orders and might not have immediate visibility into all orders processed, whereas the POS provides a comprehensive view of orders placed.