How frequently should Zaxby’s managers hold staff training sessions?

Holding staff training sessions regularly, particularly when new policies or menu items are introduced, is crucial for maintaining a high standard of service and ensuring that all employees are well-informed and aligned with the company’s goals. Consistent training helps to reinforce the company's values, improve staff performance, and enhance customer experiences.

This approach fosters an environment of continuous learning and adaptability, which is essential in a fast-paced restaurant setting where standards may frequently evolve. Regular training sessions can help staff to feel more confident in their roles, reduce errors in service, and ultimately contribute to a more cohesive team atmosphere.

The other options fall short as they do not accommodate the dynamic nature of the restaurant industry, where changes can occur rapidly, and ongoing training can help keep the team up to date. For instance, limiting training to once a year or only during high seasons may lead to gaps in knowledge and inconsistencies in service, while biannual training may not provide sufficient opportunities for growth and adaptation to changes. The option that emphasizes regular training aligns best with Zaxby’s commitment to quality and excellence in service.